Joe Does the Movies: Accessible movie reviews in Toronto

Famous Players privacy complaint

I have seen over 60 movies at Famous Players theatres with MoPix captioning (and usually also with audio description). Famous Players staff, from teenagers to middle-aged managers, put me through the wringer repeatedly about signing out caption reflectors and description headsets.

In April 2004, I filed a complaint with the Privacy Commissioner against Famous Players. I alleged numerous violations of the Personal Information Protection and Electronic Documents Act (PIPEDA). Over a year later, I prevailed on all but one count.

I won, but...

...frankly, it was a Pyrrhic victory.

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Accessible cinema → Famous Players privacy complaint

Published: 2005.06.24