Famous Players privacy complaint

I have seen over 60 movies at Famous Players theatres with MoPix captioning (and usually also with audio description). Famous Players staff, from teenagers to middle-aged managers, put me through the wringer repeatedly about signing out caption reflectors and description headsets.

In April 2004, I filed a complaint with the Privacy Commissioner against Famous Players. I alleged numerous violations of the Personal Information Protection and Electronic Documents Act (PIPEDA). Over a year later, I prevailed on all but one count.

• My complaint (with table of alleged violations)
• Notes from phone calls with the Privacy Commision’s investigator
• Response to my complaint (in a letter dated 2005.06.07), with errors corrected
• Privacy Commissioner’s online version of its response (mirrored here, with improved HTML, for posterity)

I won, but...

...frankly, it was a Pyrrhic victory.