Don’t be a bad client

Theologians are as inexperienced at being design clients as designers are at responding to the Orate Fratres. And, while these deficiency lists and proposals are not coming from an actual designer (or an actual engineer), there are ways to avoid being a bad client.

“I can’t tell the difference”

This means “between what you’re presenting to us and what we already have.” Of course you can’t. Nobody expected that. You aren’t at fault for not being designers.

But to paraphrase a real designer, Erik Spiekermann, you invited me to do something you yourselves cannot do. (Or you would have done it.) You should trust me.

“Nobody else can tell the difference”

This amounts to an abnegation of any and all roles that design might play. Under this precept, St. Peter’s Basilica is indistinguishable from a yurt (actually a ger) in Mongolia, even though Pope Francis has been inside both of them.

The contribution of design to comprehension and to overall enjoyment is quantifiable and has been quantified. It’s also unquantifiable and ineffable. We won’t quantify it here, but we will maximize enjoyment and comprehension.

After the fire, Holy Family did not move into a yurt or a ger, and you don’t “typeset” your materials in Comic Sans. You do act like design matters. It’s just that you aren’t designers (see above).

Putting these objections together, even if you yourselves can’t tell the difference, you condemn everyone else, starting with your parishioners, to a degraded experience if you presume that you are just like them.

“This is going to be too much trouble”

Redesigns and remediations are a pain in the ass at the outset. That’s why I’m showing up offering to do most of the work, and with nearly everything costed out and sourced.

“This is way too picky”

That just means rigorous. Yes, this is picky. But it isn’t way too picky.

☜ Holy Family redesign

“A public enemy
of a religious order”