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15%
57%
16%
38%
NEGATIVE MENTIONS
-
2%
7%
4%
Right height
1
5%
1%
3%
Too tall / too wide
78%
37%
12%
29%
No answer
5%
8%
71%
33%
POSITIVE MENTIONS
1%
8%
1%
5%
Difficult / Dangerous to use both sides of bin due to proximity of road
-
9%
<1%
5%
Poorly labelled
-
6%
1%
4%
Focused more on advertising that waste disposal
2%
7%
1%
4%
Difficult to recognize as a waste bin / looks like billboard or bus shelter
9%
11%
13%
22%
Total (4341)
Street Intercept   (200)
On-line (2391)
Telephone
(1750)
2%
13%
3%
Openings poorly designed / small / awkward with rubber flaps
2%
16%
4%
Capacity issues / Don’t hold enough
8%
18%
6%
Confusing to use and identify correct openings
4%
5%
47%
Easy to understand
Rationale to Support Opinion on Ease of Use
– By survey type
Q2. Please explain.
Top Ten Mentions – By Survey Type
É
ðClearly, the survey methodology used impacts how respondents answered this particular question.
ðTelephone respondents, who tended to say that the bins were easy to use, explain their rationale by simple stating that the process was easy to understand.
ðIt is the on-line respondents who raise the myriad of issues about ease of use.
ð The street level participants, the ones who we know for a fact actually saw the bins, overwhelming said they found the bins easy to use ( 81%).  Most of these individuals did not offer an explanation as evidenced in the high “no answer” score (78%).